NRP User Support and Service Desk

This document describes how user support is provided within the National Repository Platform (NRP) project.

Support for individual services is primarily provided by the service managers, who have the most detailed knowledge of the specific solutions. The Service Desk serves as the primary point of contact for recording, routing, and resolving user requests.

Main Point of Contact for User SupportCopy Anchor Link

The main point of contact for user support is the Service Desk (operated by the CESNET association). The Service Desk is available 24/7.

Contact InformationCopy Anchor Link

• E-mail: support@eosc.cz
• Phone: +420 234 680 222
• Contact form: User support contact form

How does the Service Desk work?Copy Anchor Link

After receiving a request, the Service Desk:

1. Registers the request.
2. Assesses the nature of the request.
3. Will attempt to resolve it directly.
4. If it is outside their scope of responsibility, will forward it to the appropriate service administrator or repository manager.